FAQs:
Do you take my insurance? We are committed to providing you with the best possible care. Please give us a call 516-222-1789 to discuss how we work with your health plan or insurer.
Can I be seen without a referral? New York State allows us to see you for ten visits within 30 days without a referral. After that period, you may need a referral to continue treatment. Medicare is the exception. Medicare patients must have a prescription from a physician before starting physical therapy.
What should I expect at my first visit? You will meet with your physical therapist to evaluate your injury or condition. Your physical examination will test your range of motion, strength, balance, neurological function, inflammation, pain levels, soft tissue and joint integrity, and endurance. Your physical therapist will develop the most effective treatment plan to reduce your pain and limitations with the goal of helping you resume normal life activities.
What should I wear? We recommend that you wear loose, comfortable clothing.
How often do I go to physical therapy? The frequency and duration of your physical therapy are based on your physician's prescription, initial evaluation results, and treatment plan.
How long is a therapy session? All sessions are 60 minutes long. Sometimes, you'll be here for a little longer if you receive additional modalities at the end of the session.
Do I need to complete paperwork before my visit? You will receive a link to create an account in our patient portal upon scheduling your appointment. Completing the necessary office forms in the portal before your visit will save time upon arrival. If you are unable to access the patient portal, download and complete the Intake Forms and bring them to the first visit.
Be sure to bring your insurance card and doctor's referral / prescription to the first visit.
What is my data used for? The data you provide in the patient portal is used to fill out your intake paperwork and sections of your physical therapy evaluation.
Can I access the patient portal outside the clinic? Yes! Just follow the link in the email sent to you or click Patient Portal here or from the navigation bar at the top of this page. The patient portal is browser based, so you can access it on any device with the internet.
What happens if I log out of the portal before I am finished? You can log back into the portal using the same username and password and pick up where you left off. To find where you left off, drop down the “Registration Progress” menu from the top toolbar.
How do I reset my password? If you forget your password, you can reset it via email from the login screen.